Refund & Cancellation.

You may cancel any paid Flowarden plan at any time from Settings → Billing → Cancel. Cancellation takes effect at the end of the current billing cycle — your plan remains active until then and will not renew.

You can also cancel directly through Paddle's customer portal at paddle.net using the email address on your purchase.

If you are not satisfied with a new paid plan, you may request a full refund within 14 days of your initial purchase, no questions asked. The guarantee covers your first paid subscription on each Flowarden account.

Subsequent renewal charges are not covered by the 14-day guarantee, but we review refund requests for renewals on a case-by-case basis — see Section 4.

Flowarden uses Paddle.com as its Merchant of Record. Paddle handles all billing, tax collection, and refunds on our behalf. To request a refund:

• Visit paddle.net and look up your order with the email used at checkout, then click "Request a refund", or
• Email billing@flowarden.com with your order ID or the email on the purchase, and we will coordinate the refund with Paddle.

Refunds are returned to the original payment method. Processing typically takes 5–10 business days, depending on your bank.

Annual plan renewals are eligible for a prorated refund of unused full months if requested within 14 days of the renewal charge. Monthly renewals are not generally refundable once the new cycle has started, but you may cancel to prevent the next renewal.

Refunds may be declined where:

• The account has been suspended or terminated for breach of the Terms of Service.
• The request is made more than 14 days after the relevant charge.
• The request relates to suspected abuse or fraud.

The Flowarden free tier has no charge and therefore nothing to refund. You may delete a free account at any time from Settings → Account → Delete account.

Questions about refunds or cancellation: billing@flowarden.com. For Paddle-specific billing inquiries, visit paddle.net.